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Our return policy is 7 days. We unfortunately do not offer refunds, but you are more than welcome to an exchange, given you comply with one of the choices below.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

- Change of Mind 
If you simply change your mind, we will be happy to issue you an exchange.

To receive an exchange, you must email info@ninabailey.com.au, stating you have changed your mind and would like an exchange. Please include the new item(s) you would like, up to the original value you paid. Please note, if you are unable to reach the original value you paid, there are still no refunds.

- Damaged Goods 
If on the unfortunate occurrence that you receive your goods damaged, please email a picture of the damaged item and your details to info@ninabailey.com.au and we will ensure a new one is sent to you as soon as possible. There is no need to return your damaged item.

To complete your return, we require a receipt or proof of purchase.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.