Frequently Asked Questions

HOW DO I CONTACT THE NINA BAILEY TEAM?
Please use our contact form on our website, by clicking here. If you would prefer to send a direct email, you can at info@ninabailey.com.au.

WHEN SHOULD I EXPECT MY ORDER?
Depending on the size of your order and your location, please allow 14 days for your order to arrive. You will be notified once your order has been dispatched from our home.

HOW DO I CARE FOR MY SOY CANDLE?
Please click here to read our safety tips and recommendations on caring for your candle.

HOW MUCH IS POSTAGE?
We have $9.95 flat rate shipping for orders up to $200, Australia wide. Unfortunately international shipping isn't available just yet, but we hope it will be in the near future.

 

IS IT POSSIBLE TO PICK UP MY ORDER?
Absolutely! We offer a local pick-up service, either from our home in Duncraig or the Perth CBD. Simply enter the discount code, LOCALPICKUP at the checkout, and the Nina Bailey team will contact you shortly after to arrange a time to pick up your order.
WHAT DO I DO IF MY ITEMS ARRIVE DAMAGED?
If on the unfortunate occurrence that you receive your goods damaged, please email a picture of the damaged item, a brief outline of the damage done, and your details to info@ninabailey.com.au within 7 days of receiving your goods. We will then be in contact with you and will ensure a new one is sent to you as soon as possible.

 

DO YOU HAVE YOUR OWN STORE?
Not at the moment, but a home store is in the works! Keep posted on our social media for any announcements.

WHERE ARE YOU STOCKED?
We are currently stocked in a few different locations in Perth, please click here to see our current stockists. If you are interested in stocking our collections, please contact us here.

DO YOU OFFER A REFILLING SERVICES?
We sure do! Please click here to find out about our refilling services.

 

WHAT IS YOUR RETURNS POLICY?
We take a great deal of care in crafting our collection, and ensure each item is of a high quality, therefore we do not offer refunds. For details on the procedures for change of mind items, or faulty items, please read our return policy here.

WOULD YOU BE INTERESTED IN BRAND AMBASSADORS?
We are definitely on the lookout for a brand ambassador! If you feel like you would be the perfect person, please send us a message here and we will get back to you as quickly as we can.

If you have any other questions or queries, please do not hesitate to contact us here.