Frequently Asked Questions
HOW DO I CONTACT THE NINA BAILEY TEAM?
Please use our contact form on our website, by clicking here.
WHEN SHOULD I EXPECT MY ORDER?
Please allow 3-5 business days for your order to arrive. You will notified once your order has been dispatched.
HOW DO I CARE FOR MY SOY CANDLE?
Please click here to read our safety tips and recommendations on caring for your candle.
HOW MUCH IS POSTAGE?
For orders over $100, we offer free shipping Australia wise. For orders under $100, we have a $9.95 flat rate shipping rate.
WHAT IS YOUR RETURNS POLICY?
We take a great deal of care in crafting our collection, and ensure each item is of a high quality. Therefore we do not offer refunds. For details on the procedures for change of mind items or faulty items, please read our returns policy.
WHAT DO I DO I MY ITEMS ARRIVE DAMAGED?
If on the unfortunate occurrence that you receive your goods damaged, please email:
- a brief outline of the damage done
- a picture of said damage
- receipt of purchase
- and your contact information
to firstname.lastname@example.org within 7 days of receiving your goods. We will then be in contact with you and will ensure a new one is sent you as soon as possible.
WHERE ARE YOU STOCKED?